Atilife.com, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.
1. Eligibility for Returns
Items can be returned within3 daysof delivery.
Products must beunused, unworn, undamaged, and in their original packagingwith tags/labels intact.
Proof of purchase (invoice, order number, or receipt) is required.
2. Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned, including:
Customized or personalized items
Clearance/sale items (if marked “non-returnable”)
3. Return Process
Contact our customer support within the return period:
Email: [email protected]
Phone: +8801805419179Our team will confirm eligibility and provide instructions.
Ship the product back to our warehouse or arrange a pickup (if available in your area).
Once inspected, we will notify you of the approval or rejection of your return.
4. Refunds
If approved, refunds will be processed via theoriginal payment methodwithin3 days.
ForCash on Delivery (COD)orders, refunds will be made via bank transfer, mobile wallet, or store credit.
Shipping charges (if any) arenon-refundable.
5. Exchanges
Exchanges are subject to product availability.
If the requested item is unavailable, you may choose a refund or store credit.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please report it within48 hoursof delivery.
We will arrange a replacement or full refund at no extra cost.
7. Contact Us
For any questions or concerns regarding returns or refunds, reach out to our customer service:
Email: [email protected]
Phone: +8801805419179
Address: 26, Shaheed Abrar Fahad Avenue, Dhaka.